Privacy policy

Privacy Policy — Red Flag Apparel

Effective Date: 13 February 2026
This Privacy Policy explains how Red Flag Apparel (“we,” “us,” “our”) collects, uses, shares, and protects your information when you visit or make a purchase from www.redflagpk.com (the “Site”).

Pakistan’s privacy/data-protection framework is evolving; we follow applicable requirements and industry best practices, including security and privacy obligations that may apply under Pakistani law. (DLA Piper Data Protection)

1) Information We Collect

A. Information you provide to us

When you place an order, create an account, subscribe, or contact us, we may collect:

  • Identity & contact details: name, phone number, email address, shipping/billing address

  • Order details: items purchased, size/color preferences, order notes, returns/exchanges

  • Customer support info: messages, emails, WhatsApp chats, complaint details

  • Marketing preferences: newsletter opt-ins/opt-outs and communication choices

B. Payment information

Payments are processed through third-party payment providers. Depending on the method, we may receive limited payment details (like payment confirmation status). We do not intentionally store full card details on our systems.

C. Information collected automatically

When you browse the Site, we may automatically collect:

  • Device & usage data: IP address, browser type, device identifiers, pages viewed, time spent

  • Approximate location: inferred from IP address (city/region level)

  • Cookies and similar technologies: described below

2) How We Use Information

We use your information to:

  • Process and deliver orders (confirmations, shipping updates, returns/exchanges)

  • Provide customer support and respond to inquiries

  • Improve our Site and products (analytics, troubleshooting, testing, and performance)

  • Prevent fraud and secure transactions (risk screening, misuse detection)

  • Send marketing communications (only where permitted or where you have opted in; you can opt out anytime)

  • Comply with legal obligations and enforce our terms

3) Cookies

We use cookies and similar technologies to:

  • Keep the Site functioning properly (cart, login, checkout)

  • Remember your preferences

  • Understand how visitors use the Site (analytics)

  • Support advertising/remarketing where enabled

Managing cookies

Most browsers allow you to delete or block cookies through settings. Blocking some cookies may affect Site features (like cart/checkout).

4) Third-Party Services (Who We Share Data With)

We may share your information with trusted third parties only as needed to run our store, such as:

  • E-commerce platform & hosting (e.g., Shopify and related tools)

  • Payment processors (to process payments securely)

  • Shipping and logistics partners (to deliver your orders)

  • Analytics and marketing partners (to measure performance and run campaigns, if enabled)

  • Customer support tools (to manage inquiries and service requests)

We may also share information:

  • For legal reasons (to comply with lawful requests, protect rights, prevent fraud)

  • During business changes (merger, acquisition, restructuring—your data may be transferred as part of the business)

Note: Third-party services operate under their own privacy policies. We recommend reviewing those policies when relevant.

5) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information (such as secure access controls and encrypted connections where available). However, no online system can be guaranteed 100% secure, so we cannot promise absolute security.

6) Customer Rights & Choices

You may have rights under applicable law and our practices, including:

  • Access: request a copy of the personal information we hold about you

  • Correction: request corrections to inaccurate or incomplete information

  • Deletion: request deletion of certain personal data (subject to legal/operational requirements)

  • Opt-out of marketing: unsubscribe from emails or request removal from marketing lists

  • Withdraw consent: where we rely on consent (e.g., marketing), you can withdraw it anytime

To exercise these rights, contact us at redflagg.pk@gmail.com. We may need to verify your identity before fulfilling requests. We aim to respond within a reasonable time, typically within 30 days.

7) Data Retention

We keep personal information only as long as necessary to:

  • fulfill orders and provide support,

  • maintain business records,

  • comply with legal/tax requirements, and

  • resolve disputes and enforce agreements.

8) International Data Transfers

Our service providers (including e-commerce platforms and app partners) may store or process information outside Pakistan. When this happens, we take steps designed to ensure appropriate safeguards are in place.

9) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” If changes are significant, we may provide additional notice.

11) Contact Information

If you have questions, requests, or complaints about privacy, contact us:

Store: Red Flag Apparel
Email: redflagg.pk@gmail.com
WhatsApp: +92 339 1031726