Terms of service

Terms of Service — Red Flag Apparel

Effective Date: 13 February 2026
These Terms of Service (“Terms”) govern your access to and use of www.redflaggpk.com (the “Site”) and any purchases made from Red Flag Apparel (“we,” “us,” “our”). By using our Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

Business Days means Monday to Saturday (excluding Sundays and public holidays in Pakistan).

1) Account Terms

  • You may create an account to checkout faster and track orders.

  • You agree to provide accurate, complete, and up-to-date information (name, phone number, email, delivery address).

  • You are responsible for keeping your login details secure and for all activity under your account.

  • We may suspend or terminate accounts if we suspect fraud, misuse, or a violation of these Terms.

2) Pricing and Payment

  • Prices are listed in PKR unless stated otherwise.

  • Prices, promotions, and product availability may change without notice.

  • Accepted payment methods: Cash on Delivery (COD), Debit/Credit Card, Bank Transfer, Easypaisa/JazzCash (where available).

  • If payment is declined or not verified, we may cancel or hold the order.

  • For COD orders, you agree to be available to receive the parcel and pay at delivery. Repeated refusal or failed deliveries may result in COD being disabled for your account/address.

3) Product Descriptions

  • We aim to provide accurate product details, sizes, and images.

  • Colors may vary slightly due to lighting and screen settings.

  • Measurements may vary slightly due to stitching and manufacturing.

  • Limited drops may sell out quickly; adding an item to cart does not reserve it.

4) Order Acceptance & Cancellation

  • Placing an order is an offer to purchase. We reserve the right to accept or reject any order.

  • An order is considered accepted once we confirm it via email/SMS/WhatsApp and/or dispatch the item.

  • We may cancel orders due to stock unavailability, listing/pricing errors, incomplete/incorrect address or contact details, courier limitations, or suspected fraud/misuse.

  • If you prepaid and we cancel, we will process a refund according to the refund section below.

5) Shipping and Delivery

  • Delivery areas: All major cities across Pakistan where courier service is available (some remote areas may have limited service).

  • Estimated delivery time: 3–5 business days in major cities; 5–7 business days for outstation/remote areas (subject to courier operations).

  • Shipping charges: Calculated at checkout (may vary by city, weight, and courier rates).

  • Please ensure your address and phone number are correct. Delays, returns, or failed deliveries due to incorrect details or unavailability are the customer’s responsibility.

  • Delivery timelines are estimates and may be affected by factors outside our control (courier delays, weather, strikes, peak sales, security checks, etc.).

  • Ownership/risk transfers to you once the order is delivered to the provided address.

6) Returns and Refunds

Return/Exchange Window: 7 days from the date of delivery.

Eligible for return/exchange if:

  • Item is unused, unworn, unwashed, and in original condition

  • Tags/labels are intact (where applicable)

  • Request is made within the return window

We accept returns/refunds for:

  • Wrong item delivered

  • Damaged/defective item (must be reported within 48 hours of delivery with clear photos/video)

  • Size exchange (subject to stock availability)

Not eligible (market-standard exclusions):

  • Items on sale/clearance marked as Final Sale (exchange/return may not be available)

  • Items with signs of wear, washing, stains, odor/perfume, or alterations

  • Requests made after 7 days

  • Hygiene-sensitive items (if applicable): e.g., socks/undergarments (if sold)

Return shipping & handling:

  • If the return is due to our error (wrong/defective item), we will cover return shipping where applicable.

  • For size exchanges or change-of-mind returns, the customer typically covers shipping charges.

Refund method & timing:

  • Refund timeline: 7–10 business days after return approval and receiving the item back (if return pickup is required).

  • For prepaid orders, refunds are processed back to the original payment method where possible.

  • For COD orders, refunds are typically processed via bank transfer (you may be asked to provide account details).

To initiate a return/exchange, email us at redflagg.pk@gmail.com with your order number, reason, and supporting photos (if relevant).

7) Prohibited Uses

You agree not to:

  • Use the Site for illegal activity, fraud, chargeback abuse, or scams

  • Attempt unauthorized access, hacking, or disruption of Site operations

  • Upload malware, spam, or harmful code

  • Misuse discount codes, promotions, or place fake orders

  • Post abusive, threatening, or defamatory content

  • Copy or misuse our intellectual property (logos, product images, designs, and content)

We may block access, cancel orders, or take legal action if prohibited use occurs.

8) Limitation of Liability

To the maximum extent permitted by law:

  • Red Flag Apparel is not liable for indirect, incidental, special, or consequential damages.

  • Our total liability for any claim related to a purchase will not exceed the amount paid for that specific order.

  • We are not responsible for delays or failures caused by events beyond our reasonable control (courier delays, network outages, strikes, weather, etc.).

9) Governing Law & Jurisdiction (Pakistan)

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes will be subject to the exclusive jurisdiction of the courts located in Karachi, Pakistan.

10) Contact Information

Store Name: Red Flag Apparel
Email: redflagg.pk@gmail.com
WhatsApp: +92 339 1031726