Refund policy

Return & Refund Policy — Red Flag Apparel

Effective Date: 13 February 2026

We want you to shop with confidence at Red Flag Apparel. If something isn’t right, we’re here to help with a fair return, exchange, and refund process.

1) Return Eligibility Criteria

To be eligible for a return or exchange, the item must be:

  • Unused, unworn, and unwashed

  • In original condition with tags/labels intact (where applicable)

  • Returned with original packaging (if included)

  • Requested within the return timeframe

We reserve the right to refuse returns that show signs of wear, washing, stains, odor/perfume, or alteration.

2) Return Timeframe

You may request a return or exchange within 24 hours of receiving your order (delivery date counts as Day 1).

3) Exchanges

We offer exchanges for:

  • Size changes (subject to availability)

  • Wrong item received (our mistake)

  • Defective/damaged items (verified by our team)

If the requested size/item is out of stock, we may offer:

  • An alternative item of equal value

  • Store credit

  • A refund (depending on the case and payment method)

To start an exchange, email us at redflagg.pk@gmail.com with your order number and the item details.

4) Refund Process & Timing

Once your return is approved:

  1. We will guide you on return shipping/pickup (if applicable).

  2. After we receive and inspect the item, we’ll confirm approval.

  3. Refunds are processed within 5-7 business days after approval.

Refund method:

  • For prepaid orders, refunds are issued back to the original payment method where possible.

  • For COD orders, refunds are typically processed via bank transfer or store credit (you may be asked for account details).

Note: Original shipping charges are generally non-refundable unless the return is due to our error (wrong/defective item).

5) Damaged / Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 24 Hours of delivery with:

  • Order number

  • Clear photos/video of the item and packaging

Once verified, we will arrange an exchange or refund and cover return shipping where applicable.

6) Non-Returnable Items

For hygiene and fairness, the following are not returnable (unless damaged/incorrect):

  • Items marked Final Sale / Clearance

  • Gift cards (if applicable)

  • Customized/personalized items (if applicable)

7) Return Shipping Costs

  • If the return is due to our mistake (wrong item, defective/damaged), we cover the return shipping cost (where applicable).

  • If the return/exchange is due to size change or change of mind, the customer is responsible for return shipping charges.

8) How to Request a Return or Refund

Email us at redflagg.pk@gmail.com with:

  • Order number

  • Item(s) you want to return/exchange

  • Reason for return

  • Photos/video (if defective or incorrect)

We’ll respond within 24–48 hours with the next steps.

9) Contact Information

Store: Red Flag Apparel
Email: redflagg.pk@gmail.com
WhatsApp: +92 339103172